2020-2021 Undergraduate Catalog and Student Handbook 
    
    Dec 09, 2022  
2020-2021 Undergraduate Catalog and Student Handbook [ARCHIVED CATALOG]

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ITE 180: Help Desk Support Skills


(3 cr.)

Emphasizes instruction in customer support techniques required for analyzing and coordinating software and hardware solutions for end-user needs. Includes evaluation and communication techniques required to provide help desk support necessary to transfer knowledge and enable implementation of a solution.

Lecture 3 hours per week.



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